IT Proactive Monitoring

Our specialist support package for businesses enables us to ensure that our clients’ technology is operational. With companies requiring a consistent ongoing level of assistance to maintain IT systems, we provide staff with support when hardware or software goes wrong, installing updates and making the appropriate changes when your business requires it.

Check an overview of what we offer using the button below.

IT Brochure

GOLD LEVEL SUPPORT

Our GOLD package provides a complete package for both support and security, this would ensure that your workstation is safe from threats.
We offer a fixed monthly fee support contract and assume responsibility for your IT.

 

All GOLD support contracts include:
  • Workstation Monitoring
  • Patch management
  • Monthly Workshop report
  • Anti-Virus (Bit Defender)
  • Web Protection
  • Risk Intelligence
  •  Free Remote & Phone Support
  • Automated Software Updates
  • Backup & Recovery

 

Our aim is to become your company’s IT department. Here when you have a problem, want some advice, looking to make major changes or work on a project.
All our staff demonstrate years of knowledge, experience and commitment to our customers and their IT needs.

INTERESTED?

 

We understand that choosing a new IT provider is a big decision and a face to face meeting or online meeting to discuss your requirements is preferred by most clients. We also enjoy the chance to get you know about your business and current IT setup.
We therefore, offer no obligation consultation with one of our specialists which you can book online now using the form below.

Customer Testimonials

I purchased a second hand Brother QL-800 Label printer from TradeMe, it was damaged in transit & Aramex don’t want to claim liability for the damage as I had signed for the parcel on arrival. After many desperate attempts at finding certified brother support services in West Auckland, no one would take my case of fixing my broken label printer, many didn’t even get back to me after I had called and emailed photos.

Tess, Mel & their team of highly qualified technicians from Citywide Tech were absolutely amazing with their support. I mentioned to them my problem and a plea for help, sent an email with photos and immediately I had a positive response. The team went above and beyond to provide me with the best service available to give me the best result possible. I have never had service like this before, their service is impeccable and I will definitely be taking my future services with them.

I cannot recommend Tess, Mel & their team enough. It is so appreciated what everyone done for me! Thanks Heaps!

Jacob

“I just wanted to say how extremely happy I was with the service I received from your Hamilton Branch.  Aila ( I think that is her name)  in the Admin/Reception was very efficient and so lovely to deal with, and the Technician, (which I’m sorry I did not grab his name)  was also Fantastic at his job.  He was fast, friendly and very knowledgeable.

They are both a great asset to your company.

Thank you for such a great service.

I will be recommending your company to anyone whom may need any technical help in the future”

Kerry

“Thanks for your seamless processes and extra work to ensure you had them in stock before I made the order.”

Ian

“Dear Mel, thank you to you and your team for taking care of our printer needs.

Nirav arrived this afternoon and was utterly brilliant. He did the installation, repaired the existing Brother printer, explained everything extremely well, and we are all up and running again. An outstanding performance.

We are very glad we have discovered your company and will deal with you in future for all our printer needs.”

Peter

“Hi Nick, Many thanks for all your help and excellent professional service. You always have a persona of humility, grace and kindness. You are patient in your dealings with us and your service is exemplarily prompt. Altogether, a very amiable nature. It’s pleasure dealing and working with you. All the very best in all your endeavours!”

Kamal

“Harsh Patel arrived on time, knew exactly what needed to be done, did it quickly and all the time was gracious.

In other words, Harsh did not put a foot wrong.

Please may I ask you to let him know how appreciative I am of his skills and manner.  I recommend him most highly.  Thank you.”

Jennie

“Firstly, thanks for organising the technician and delivery of printer etc for us.

I would just like to say what a pleasure Eddie was to meet yesterday.

An absolute gentleman and very patient in explaining how to use new equipment and setting up our PC’s etc.

You must have an abundance of good technicians as we have never met one that isn’t.”

Cath

“Great service. Fixed my printer quickly and very friendly people. Would recommend.”

Lisa

“Your staff were carefully chosen was perfectly demonstrated when Harsh Patel came to look at my Printer this morning.”

Jennie

“Machine was delivered today by NIRAV.

We thank you and service department for the efficiency.

We will pass the word about your company to our friends in the field.”

Nihal

“I just wanted to say thank you so much for the service – your tech turned up first thing this morning, which was great as I had run out of toner on the old machine.”

Loretta

“Nick is an excellent representative for your company.  I am sure you know this already but because I am not sure how often you hear from your customers, I decided I would write to confirm your understanding of his value.

I went in with a printer that was having a ‘tantrum’ and walked out with a new printer.  And very happily too.”

Jennie

Got Questions ? Call us! Auckland: (0800) 30 20 80
Hamilton: 07-839 0086
Contact Info
enquiries@citywidetech.co.nz
© CitywideTech - All Rights Reserved
Got Questions ? Call us! Auckland: (0800) 30 20 80
Hamilton: 07-839 0086